Privacy Policy

Last updated on June 22, 2021.

Daalchini Technologies Private Limited and/or its affiliates ("Daalchini," the "Company," "we," "us," and "our,") respect your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes:

the types of information that Daalchini may collect from you when you access or use its websites, applications and other online services (collectively, referred as "Services"); and
its practices for collecting, using, maintaining, protecting and disclosing that information.

Information You Provide to Us and Collected by Us

The information we collect on or through our Services may include:

Your account information: Your full name, email address, gender, date of birth and mobile number.
Device information: Information about your Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, and mobile network information.
Device information: Information about your Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, and mobile network information.
Device information: Information about your Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, and mobile network information.
Location information: Our applications collect real-time information about the location of your device, as permitted by you.
Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you're using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
Mobile status: For mobile application users, the online or offline status of your application.

We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services.

How we use the information we collect

We use the information we collect from and about you for a variety of purposes, including to:

Process and respond to your queries
Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
Administer our Services and diagnose technical problems.
Send you communications that you have requested or that may be of interest to you by way of emails, notifications or telephone calls, or any other mode of communication.
Enable us to show you ads that are relevant to you.
Generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
Administer contests and sweepstakes.
Provide you with customer support.
Provide you with policies about your account.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Notify you about changes to our Services.
Allow you to participate in interactive features offered through our Services.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

Wallet and Payment Card Information

When you use a credit or debit card to order from our APP, PCI compliant Third Party Payment Provider collects your credit or debit card account information (including card number and expiration date).
When you pay via Paytm, we provide mobile number to Paytm which is essential for completing the payment.

Choices about how we use and disclose your information

We do not share your personal information with any advertising agency.

Communication choices

When you sign up for an account, you are opting in to receive SMS, Email and Push Notification. However you can contact us at feedback@daalchini.co.in for opting out from any of these channels.

Reviewing, changing or deleting information

If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please send us communication over feedback@daalchini.co.in

Accessing & correcting your personal information

We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement.

Security: How we protect your information

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service providers with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).

We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, or other security information for your Daalchini account with anyone.

Permissible Age

The Services are not intended for users under the age of 18, unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us atfeedback@daalchini.co.in

Data retention and account termination

You can close your account by writing to us at feedback@dalchini.co.in. We will remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.

Contact us

If you have any queries relating to the processing/ usage of information provided by you or Daalchini’s Privacy Policy, you may email the Data Protection Officer (DPO) at at feedback@daalchini.co.in or write to us at the following address.

Daalchini Technologies Pvt. Ltd.
23/1, third floor
Arjun Nagar
New Delhi -110029